Ministry of Tourism Licence No. MTL/3/1634


Ecotourism Kenya

Ecotourism Kenya





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Terms & Conditions

Booking terms and Conditions - Safaris (Tour packages)

Rates quoted are net and inclusive of current statutory taxes but are subject to change in case of any taxation, levy increases,Changes effected by the government, airlines and or suppliers (Such as fuel surcharges ETC)

Payment Policy
25% of the total tour cost is due on client confirmation and is non refundable
The remaining 75% is payable in full 30 days prior to departure, (cancellation policy applies)

Cancellation Policy
For bookings cancelled or reduced in number between 60 and 30 days from the date of arrival, 50% of the booking cost will be charged
For bookings cancelled or reduced in number within 29 days from the date of arrival, or “no show”, 100% of the total value of the booking will be charged

For any clarification or information on any matter; please do not hesitate to contact us


Booking terms and Conditions - Accommodation Booking Engine

This booking service is operated by:



Use of the Booking Service and website by you ("the Guest") is subject to the following terms and conditions:

  1. Bookings made to the Booking Service by the Guest are made on behalf of the accommodation Supplier (“the Supplier”).
    The Guest agrees that the Supplier has sole responsibility for delivery of the services being booked by the Guest and that the Booking Service is not liable for default or omission by the Supplier.  


  2. The Guest agrees to pay to the Booking Service by debit to the Guest's credit card account the specified booking fee and cost of the accommodation. All fees are tax inclusive where applicable. Alternatively, the Guest may be asked to pay a deposit only; in this case the balance will be payable in accordance with the policy of the Supplier as disclosed on this website. The Booking Service will issue the Guest with a valid confirmation in respect of this booking service.


  3. The Booking Service receives a payment from the Supplier for providing this booking service


  4. The Guest acknowledges that a third party (Card Authoriser - PayPal) will process the credit card transactions required in respect of a booking.
    The Customer agrees that the Booking Service is not liable for default by the Card Authoriser.
    In the case of an INSTANT booking the Guest’s credit card will be debited.
    In the case of a REQUEST booking the Guest’s credit card will be captured and a payment pending will be noted.
    Upon acceptance and confirmation of the Booking by the Supplier the payment will be completed.
    If the Supplier does not accept the proposed booking then the payment pending will be voided immediately.
    It may take a few days for the reversal of the payment pending to show up on the Guest’s credit card statement.


  5. Cancellation penalties depend upon individual Supplier policies.
    An administration fee to the Booking Service applies to all booking cancellations and amendments in addition to the policy of the Supplier.
    This amount is equivalent to 10% of the amount paid plus the A$3.85 booking fee.
    The individual Supplier's cancellation policy should be checked prior to booking.
    Upon receipt of payment by the Guest, the Booking Service accounts to and pays the Supplier for the accommodation so that refunds will be made direct from the Supplier and the Guest should communicate directly with the Supplier.


  6. You may be required to present photo ID on arrival at the Supplier’s premises. A credit card imprint or cash deposit may be required to cover incidental charges


  7. Information on the Booking Service website is based on information supplied by each Supplier.
    Whilst the Booking Service endeavours to ensure all information presented is accurate, it makes no guarantee that the information is free from errors or faults, and accepts no liability for any errors or omissions as all information in relation to accommodation and premises is provided by the Supplier.  


  8. The Booking Service makes no warranty or representation about the suitability of any product or service or the availability of accommodation being advertised on its website as these matters are within the province of the Supplier and not the Booking Service.


  9. The Booking Service does not pay commissions to Travel Agents using the Booking Service. Travel Agents should contact the Booking Service to negotiate rates and commissions.


  10. The Booking Service reserves the right to change information published on its website at any time.  


  11. The Booking Service needs to collect personal information about you to process your booking for accommodation.
    If the Booking Service cannot collect this information, it will be unable to make a booking in your name.
    The Booking Service respects your privacy and will only use or disclose your information. Please read our privacy policy.


  12. If you wish to make a booking, we will provide your information to the Supplier so that your booking may be processed. 


  13. This agreement is governed by the laws of Kenya (unless otherwise specified) and the parties agree to the appropriate jurisdiction for any legal proceedings arising out of this agreement.